When placing an order and approving the General Terms of Delivery, you enter into an agreement with Moes & Griet vof. www.uashmama.nl and www.moesengriet.nl are part of Moes & Griet vof.
More information about Moes & Griet vof can be found at www.moesengriet.nl

preface
Below you will find our General Terms of Delivery. These always apply if you use or place an order through one of our websites and contain important information for you as a buyer. Please read the General Terms of Delivery carefully. We also advise you to save or print these conditions so that you can read them again at a later date.

Definitions
1- Moes & Griet vof: established in Beusichem and registered with the Chamber of Commerce under registration number 55100511 trading under the name Moes & Griet vof.
2- Website: the website on which you create your account or place an order. Moes & Griet VOF manages multiple websites all associated sub domains.
3- Customer: the natural person not acting in the exercise of profession or business who enters into an agreement with Moes & Griet vof and / or has registered on the website.
4- Agreement: every agreement or agreement between Moes & Griet vof and customer, of which agreement the General Conditions form an integral part.
5- General Terms and Conditions: these General Terms and Conditions.

Applicability of General Delivery Conditions
1- The General Terms and Conditions of Delivery apply to all offers, agreements and deliveries of Moes & Griet vof, unless expressly agreed otherwise in writing.
2- If the customer, in his order, confirmation or notification containing acceptance, includes provisions or conditions that deviate from or do not appear in the General Terms of Delivery, these will only be binding for Moes & Griet vof if and insofar as these are made by Moes & Griet vof. expressly accepted in writing.
3- In the event that specific product or service conditions apply in addition to these General Terms of Delivery, these conditions also apply, but in the event of conflicting conditions the customer can always invoke the applicable provision that is most favorable to him. .

Prices and information
1- All prices stated on the website and in other materials from Moes & Griet VOF include VAT and other levies imposed by the government.
2- If shipping costs are charged, this will be clearly stated in time for the conclusion of the agreement. In addition, these costs will be shown separately in the ordering process.
3- The content of the website has been compiled with the utmost care. However, Moes & Griet vof can not guarantee that all information on the website is correct and complete at all times. All prices and other information on the website and in other materials originating from Moes & Griet vof are therefore subject to apparent programming and typing errors.
4- Moes & Griet vof can not be held responsible for (color) deviations due to screen quality.

Establishment Agreement
1- The agreement is concluded at the moment of acceptance by the customer of the offer of Moes & Griet vof and the fulfillment of the conditions set by Moes & Griet vof.
2- If the customer has accepted the offer electronically, Moes & Griet vof will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the customer has the option to dissolve the agreement.
3- If it appears that the customer has received incorrect information when accepting or otherwise entering into the agreement, Moes & Griet vof has the right to comply with its obligation only after the correct details have been received.
4- Moes & Griet vof can inform itself within legal frameworks whether the customer can meet his payment obligations, but also of all facts and factors that are important for a responsible conclusion of the agreement. If Moes & Griet vof, based on this investigation, has good reasons not to enter into the agreement, he is entitled to refuse an order or request, or to attach special conditions, such as prepayment, to the execution.
5- Moes & Griet vof has the right to refuse orders from customers who act in the exercise of their profession or business.

Registration
1- To make the best use of the website, the customer can register via the registration form / account login option on the website.
2- During the registration procedure the customer chooses a username and password with which he can log in to the website after registration. The customer is responsible for choosing a sufficiently reliable password.
3- The customer must keep his login details, his username and password strictly confidential. Moes & Griet VOF is not liable for misuse of the login data and can always assume that a customer who logs into the website is actually that customer. Everything that happens through the customer's account falls under the responsibility and risk of the customer.
4- If the customer knows or suspects that his log-in details have fallen into the hands of unauthorized persons, he must change his password as soon as possible and / or inform Moes & Griet vof accordingly, so Moes & Griet vof can take appropriate measures.

Implementation Agreement
1- As soon as the order has been received by Moes & Griet vof, Moes & Griet vof will send the products as soon as possible with due observance of the provisions of paragraph 3 of this Article.
2- Moes & Griet vof is entitled to engage third parties in the performance of the obligations arising from the agreement.
3- It is clearly stated on the website, in time for the conclusion of the agreement, how delivery will take place and within which term the products will be delivered. If no delivery period has been agreed or stated, products will in any case be delivered within 40 days.
4- If Moes & Griet vof can not deliver the products within the agreed term, it will inform the customer accordingly. In that case, the customer can agree to a new delivery date or he will be given the opportunity to terminate the agreement free of charge.
5- Moes & Griet vof advises the customer to inspect the delivered products and to report the defects discovered within 10 days, preferably in writing or by e-mail. See further the Article regarding warranty and conformity.
6- Once the products to be delivered have been delivered to the specified delivery address, the risk, as far as these products are concerned, is transferred to the customer. If explicitly agreed otherwise, the risk will pass to the customer before. If the customer decides to pick up the products, the risk passes on the transfer of the products.
7- Moes & Griet vof will, if an ordered product is no longer available and the customer requests it, make a proposal for a similar product of similar quality. As soon as the customer has received this product, he is entitled to dissolve the agreement free of charge and to return the product free of charge.

Right of withdrawal
1- The customer has the right to dissolve the distance contract with Moes & Griet vof within 14 calendar days of receipt of the product, without giving reasons, free of charge. The term starts on:
- the day after the customer, or a third party designated by him in advance, who is not the carrier, has received the product;
- if the customer ordered several products in the same order: the day on which the customer, or a third party designated by him, received the last product;
- if the delivery of a product consists of several shipments or parts:
the day on which the customer, or a third party designated by him, received the last shipment or the last part;
- in the case of agreements for regular delivery of products during a certain period: the day on which the Customer, or a third party designated by him, has received the first product.
2- The direct costs for the return shipment will be charged to the customer. The customer must therefore bear the return costs himself. If these costs are higher than the regular postal tariff, Moes & Griet vof gives an estimate of these costs.
Any costs paid by the customer for shipping and payment of the product to the customer will only be refunded to the customer upon return of the entire order.
3- Within the withdrawal period referred to in paragraph 1, the customer will handle the product and packaging with care. The customer will only open the packaging and only use the product to the extent necessary to verify the nature, characteristics and functioning of products. The basic principle here is that this inspection must not go further than the customer could do in a physical store.
4- The customer is only liable for the value reduction of the product that is the result of a way of handling the product that goes further than allowed in the previous paragraph.
5- The customer can terminate the agreement in accordance with paragraph 1 of the term set in this Article by sending a notice of return to Moes & Griet vof, or in an unequivocal manner to Moes & Griet vof to make known that he will cancel the purchase. see. Moes & Griet vof confirms receipt of this report in the event of a digital report. After the dissolution the customer has 14 days to return the product. It is also possible to return the product immediately within the cooling-off period referred to in paragraph 1 of this Article, provided that an e-mail of revocation or other unambiguous statement of revocation is included.

Products can be returned after they have been logged in to:
(if possible, include the packing slip)

Moes & Griet vof
Staalweg 7
4104 AS Culemborg
the Netherlands


6- Amounts already paid by the customer (in advance) will be refunded to the customer as soon as possible, but no later than 14 days after termination of the agreement, in the same way as the customer has paid the order.
If the customer has opted for a more expensive method of delivery than the cheapest standard delivery, Moes & Griet vof does not have to repay the additional costs for the more expensive method.
Unless Moes & Griet vof offers to pick up the product itself, Moes & Griet vof can wait with repayment until Moes & Griet vof has received the product.
7- The website clearly states, in time for the conclusion of the agreement, information on whether or not the right of withdrawal is applicable and any desired procedure.

Payment
1- The customer must pay Moes & Griet vof in accordance with the payment methods indicated in the ordering procedure and possibly on the website. Moes & Griet vof is free in the choice of offering payment methods and these can also change from time to time. In case of payment after delivery, the customer has a payment term of 14 days starting on the day after delivery.
2- If the customer fails to meet his payment obligation (s) on time, after having been informed by Moes & Griet vof of the late payment, Moes & Griet vof has given the customer a period of 14 days to still be paid. payment obligations, after failing to pay within this 14-day-term, about the outstanding amount the statutory interest is due and Moes & Griet vof is entitled to charge the extrajudicial collection costs it has incurred. These collection costs amount to a maximum of: 15% over outstanding amounts up to € 2,500, =; 10% over the next € 2,500, = and 5% over the next € 5,000, = with a minimum of € 40, =. Moes & Griet vof may deviate from the aforementioned amounts and percentages for the benefit of the Client.

Guarantee and conformity
1- Moes & Griet vof guarantees that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and / or usability and the legal provisions existing on the date of the conclusion of the agreement. / or government regulations. If specifically agreed, Moes & Griet vof also guarantees that the product is suitable for other than normal use.
2- A guarantee provided by Moes & Griet vof, manufacturer or importer does not affect the legal rights and claims that the customer already has under the agreement and can invoke.
3- If the delivered product does not comply with the agreement, then the customer must inform Moes & Griet vof within a reasonable period of time after discovering the defect.
4- If Moes & Griet vof deems the complaint well-founded, the relevant products will be repaired, replaced or reimbursed after consultation with the customer. The maximum reimbursement is equal to the price paid by the customer for the product. This Article does not stand in the way of recourse to any compensation.

Force Majeure

Neither party is obliged to fulfill any obligation as a result of force majeure. Force majeure occurs in the event of a strike, weather conditions, illness, war or natural disasters, exceeding the delivery time by suppliers of goods or services, transport problems as a result of a shortage of means of transport or government measures. If the force majeure situation has lasted longer than 30 days, the parties have the right to terminate the agreement by means of written termination. The part of the assignment that has already been performed will then be settled proportionally without the parties owing each other anything else. "

Complaints procedure
1- If the customer has a complaint about a product (in accordance with Article regarding guarantee and conformity) and / or other aspects of the service of
Moes & Griet vof, he can file a complaint with Moes & Griet vof by telephone, e-mail or by mail. See the contact details at the bottom of the General Terms of Delivery.
2- Moes & Griet vof will give the customer a response to his complaint as soon as possible, but in any event within 5 days of receipt of the complaint. If it is not yet possible to give a substantive or definitive reaction, then Moes & Griet will confirm vof within 5 days of receipt of the complaint and provide an indication of the period within which it expects to give a substantive or definitive reaction to the complaint. from the customer.

Personal data
1- Moes & Griet vof processes the personal data of the customer in accordance with the Privacy Policy published on the website (GDPR Compliant).

Final provisions
1- Dutch law applies to the agreement even if the customer enters into an agreement from another country with Moes & Griet vof.
2- Insofar as mandatory rules do not prescribe otherwise, all disputes that may arise as a result of the agreement will be submitted to the competent Dutch court in the district where Moes & Griet vof is located.
3- If a provision in these General Delivery Conditions proves to be invalid, this does not affect the validity of the entire General Terms of Delivery. In that case, the parties will determine (a) new provision (s) to replace them, whereby the intention of the original provision is given shape as far as legally possible.
4- Under "written" in these General Terms of Delivery also means communication by e-mail and fax, provided that the identity of the sender and the integrity of the e-mail is sufficiently established.

Contact details
If you have any questions, complaints or comments after reading these General Terms of Delivery, please contact us in writing or by e-mail.

Moes & Griet vof
Mayor of Everdingenstraat 2
4112 LG, Beusichem
tel + 31 345 769 048
info@moesengriet.nl
Chamber of Commerce 55100511
VAT NL851565487B01