We offer a 12-month warranty from the date of purchase.
If there is something wrong with the product upon receipt, such as a hole, crack, and / or other damage, you have 14 days to report this to us.
This also applies to manufacturing defects such as stitching, inner pockets, lining, leather / canvas handles, canvas straps, shoulder straps, buckles and zippers.
If repair is possible, we try to repair the product first.
If there is no warranty:
- If there is clear water damage when returning, the product will not be taken as his warranty.
- Fading or wear can occur because natural dyes are used. All base paper colors are designed to fade. This is not a production error.
- If there is discoloration on the product after it has come into contact with, for example, denim jeans or a leather jacket, this is not the fault of the product but of the garment.
- Metallic products can get a more vintage look over time. This has been done intentionally because this is characteristic of metallic paper, this is not a production error.
Legal warranty means that you are always entitled to warranty. If there is a production error, you are entitled to free repair, a new product or a refund. If the problem comes from use, you are not entitled to the above. If the problem arose in the first six months after the purchase, we will have to demonstrate whether or not the problem is justified. If the problem arises after the first six months after the purchase, it is up to you to prove that the problem did not arise from the improper use of the purchased item.
The product is not good if it is not complete, it is damaged, it is broken or you cannot do what we say with it. There is no statutory warranty period in the Netherlands because one product lasts longer than the other.
If you think you are entitled to a warranty, please contact [email protected] . Clearly indicate which product it is, what is wrong, send photos, state the order number / purchase date, name and write 'warranty' in the subject line.