We offer a 12 month warranty from the date of purchase.
If there is something wrong with the product upon receipt, such as a hole, tear, and/or other damage, you have 14 days to report this to us.
However, this does not apply to wallpaper. Wallpaper is not returnable. This is due to batch numbers.
This does apply to manufacturing defects such as stitching, inner pockets, lining, leather/canvas handles, canvas straps, shoulder straps, buckles and zippers.
If repair is possible, we first try to repair the product.
If there is no guarantee:
- If there is clear evidence of water damage during the return, the product will not be accepted as its warranty.
- Fading or wear may occur because natural dyes are used. All base paper colors are designed to fade. This is not a manufacturing defect.
- If there is discoloration on the product after coming into contact with, for example, denim jeans or a leather jacket, this is not the fault of the product but of the garment.
- Metallic products can take on a more vintage look over time. This has been done intentionally as this is characteristic of metallic papers, this is not a manufacturing defect.
Legal guarantee means that you are always entitled to a guarantee. If there is a production error, you are entitled to free repair, a new product or a refund of money. If the problem comes from use, you are not entitled to the above. If the problem arose in the first six months after the purchase, we will have to demonstrate whether or not the problem is justified. If the problem arises after the first six months after the purchase, it is up to you to prove that the problem was not caused by improper use of the purchased item.
The product is not good if it is not complete, it is damaged, it is broken or if you cannot do what we say with it. There is no legal warranty period in the Netherlands because one product lasts longer than another.
If you think you are entitled to a warranty, you can contact [email protected] . Clearly indicate which product is involved, what is wrong, send photos, state the order number/purchase date, name and write 'guarantee' in the subject line.