We offer a warranty of 12 months from the date of purchase.
If there is something wrong with the product upon receipt, such as a hole, tear, and / or other damage, you have 14 days to report this to us.
This also applies to manufacturing defects such as stitching, inside pockets, lining, leather / canvas handles, canvas straps, shoulder straps, buckles and zippers.
If repair is possible, we first try to repair the product.
When there is no guarantee:
- If there is a clear water damage when returning, the product will not be taken as its guarantee.
- Fading or wear may occur because work is done with natural dyes. All basic paper colors are designed to fade. This is not a production error.
- If there is discoloration on the product after it has come into contact with, for example, denim jeans or a leather jacket, this is not the fault of the product but of the garment.
- Metallic products can get a more vintage look over time. This is deliberately done because it is characteristic of metallic paper, this is not a manufacturing error.
Legal guarantee means that you are always entitled to a guarantee. If there is a production error, you are entitled to free repair, a new product or a refund of money. If the problem comes from use, you are not entitled to the above. If the problem arises in the first six months after the purchase, we will have to prove whether the problem is justified or not. If the problem arises after the first six months after the purchase, it is up to you to prove that the problem did not arise from improper use of the purchased item.
The product is not good if it is not complete, it is damaged, it is broken or you can not do what we say. There is no statutory warranty period in the Netherlands because one product lasts longer than the other.
If you think you are entitled to a guarantee, you can contact firstname.lastname@example.org . Indicate clearly which product is involved, what is wrong, send photos, state the order number / purchase date, name and write 'guarantee' in the subject line.