Shipping & Returns

Shipping
When we receive the payment we will send your order. It is also possible to pick up the order with us. Let us know by email if you like to come by.

Moes & Griet sends to:

COUNTRY

DELIVERY COSTS

DELIVERY *

The Netherlands (PostNL, DHL)

Mailbox package | € 3.95
Normal package up to 30kg | € 6.50

1-2 days

Belgium (DHL)

Package | € 10

1-2 days

France (DPD)

Package | € 16

1-2 days

Germany (DHL)

Package | € 10

1-2 days

Other

See check out

Depending on the country


* If the product is in stock. If the product is out of stock, the delivery time is 3-4 weeks, for exact delivery time please contact us.
* Do not match a product in the mailbox while you have indicated that, we will contact you.

Returns & Exchange
We strive to make you happy with products that meet your expectations. Still not satisfied? If this is the case, you can return the product within 14 days from the date of order. It must be returned without damage to use, preferably in original packaging and with the original packing slip. Returns & exchanges are at your own expense.

Send your product back, send an e-mail to: info@moesengriet.nl

When the product is in and we have received your e-mail, we will refund you as soon as possible. Unfortunately, items from the sale can not be returned.

Return Address:
Moes & Griet
Staalweg 7
4104 AS Culemborg
The Dutch

Oops, I figured out
Everyone can imagine. If the product is sold out and is no longer available in the assortment, the amount will be refunded to your account. Here too, the same applies to returning. The product may not be used. Even if the product is given as a gift, this applies.

Warranty
We offer a 12-month warranty from the date of purchase. If something is wrong with the product upon receipt, such as a hole, tear, tag, you have 14 days to report this to us. This also applies to manufacturing errors such as stitching, inner pockets, lining, leather / canvas handles, canvas straps, shoulder straps, buckles and zippers. If repair is possible, we will try to repair the product first.

If there is no guarantee:
- In case of clear water damage, the product is not taken as its guarantee.

- Bleeding or wear can occur because of natural dyes. All basic paper colors are designed to fade away. This is not a production defect.

- If there is a discoloration of the product after it comes into contact with, for example, a denim jeans or leather jacket, this is not the fault of the product but of the garment.

- Metallic products can get a more vintage look over time. This is deliberately done because it is characteristic of metallic paper, this is not a manufacturing defect.

Legal Warranty means that you are always entitled to warranty. If there is a production error then you are entitled to free repair, a new product or refund of money. If the problem arises from use, you are not entitled to the above. If the problem arises in the first half of the year after the purchase, we will have to prove whether or not the problem is correct. If the problem occurs after the first half of the year after the purchase, it is up to you to prove that the problem has not been caused by the improper use of the purchased item.

The product is not good if it is not complete, it is damaged, it is broken or you can not do the thing with what we say. There is no legal warranty in the Netherlands because one product lasts longer than the other.

If you think you are entitled to a warranty, you can contact info@moesengriet.nl . Indicate clearly what product is missing, send photos, list the order number / purchase date, name and write "warranty" in the subject line.

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