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We offer a 12-month warranty from the date of purchase.
If something is wrong with the product upon receipt, such as a hole, tear, and / or other damage, you have 14 days to report this to us.
This also applies to manufacturing errors such as stitching, inner pockets, lining, leather / canvas handles, canvas straps, shoulder straps, buckles and zippers.
If repair is possible, we will try to repair the product first.
If there is no guarantee:
- In case of clear water damage, the product is not taken as its guarantee.
- Bleeding or wear can occur because of natural dyes. All basic paper colors are designed to fade away. This is not a production defect.
- If there is a discoloration on the product after it comes into contact with, for example, a denim jeans or leather jack, this is not the fault of the product but of the garment.
- Metallic products can get a more vintage look over time. This is deliberately done because it is characteristic of metallic paper, this is not a manufacturing defect.
Legal Warranty means that you are always entitled to warranty. If there is a production error then you are entitled to free repair, a new product or refund of money. If the problem arises from use, you are not entitled to the above. If the problem arises in the first half of the year after the purchase, we will have to prove whether or not the problem is correct. If the problem occurs after the first half of the year after the purchase, it is up to you to prove that the problem has not been caused by the improper use of the purchased item.
The product is not good if it is not complete, it is damaged, it is broken or you can not do the thing with what we say. There is no legal warranty in the Netherlands because one product lasts longer than the other.
If you think you are entitled to a warranty, you can contact firstname.lastname@example.org . Indicate clearly what product is missing, send photos, list the order number / purchase date, name and write "warranty" in the subject line.
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